Privacy Policy

Privacy Policy

At Railroad Industrial Furniture (www.railroadfurniture.com), we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard the information you provide when using our website.

By continuing to browse and use this website, you agree to comply with and be bound by this Privacy Policy. If you have any questions, please contact us at railroadindustrialfurniture@gmail.com.

1. WHO WE ARE

Railroad Industrial Furniture is owned and operated by the Railroad Team, based in Australia. Our website is www.railroadfurniture.com.

2. INFORMATION WE COLLECT

We may collect the following information when you use our website or make a purchase:

  • Name and job title
  • Contact information, including email address and phone number
  • Demographic information such as city, postcode, preferences, and interests
  • Order and transaction details
  • Other information relevant to customer service enquiries, surveys, or offers

3. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

  • To process and fulfil your orders
  • To maintain internal records
  • To improve our products and services
  • To send promotional emails about new products, special offers, or other information we think you may find interesting — using the email address you have provided
  • To contact you for market research or feedback purposes via email, phone, or mail
  • To customise the website experience according to your interests

4. COOKIES

Our website uses cookies to enhance your browsing experience. A cookie is a small file placed on your device that helps us analyse web traffic and understand how visitors use our site. Cookies allow us to tailor our website to your preferences and improve our service.

You may choose to decline cookies through your browser settings. However, this may limit your ability to use certain features of our website.

5. SECURITY

We are committed to ensuring your information is secure. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and protect the information we collect online from unauthorised access or disclosure.

6. SHARING YOUR INFORMATION

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties that we believe may be of interest to you.

7. LINKS TO OTHER WEBSITES

Our website may contain links to other websites for your convenience. Please note that we have no responsibility for the content of those linked websites. A link to another website does not constitute an endorsement of that site or its content.

8. YOUR RIGHTS

You have the right to request a copy of the personal information we hold about you. If you believe any information we hold is incorrect or incomplete, please contact us and we will promptly correct it.

9. CANCELLATION POLICY

Cancellations will be considered only if the request is made within 24 hours of placing an order, provided the order has not yet been communicated to our operations team. Once the fulfilment process has begun, cancellations cannot be accepted.

Cancellations are not available for orders placed under same-day delivery, or for products obtained at special promotional discounts during limited-time offers.

10. REFUND POLICY

We offer a 30-day return policy. If you are not entirely satisfied with your purchase, please contact us within 30 days of receiving your item to request a return or refund. Refunds will be processed to your original payment method within 5-10 business days of approval.

To request a refund, please email us at railroadindustrialfurniture@gmail.com.

11. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page. We encourage you to review this page periodically to stay informed of how we are protecting your information.

12. CONTACT US

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

This policy is governed by the laws of Australia.