Returns and Refund Policy

Returns within 30 days

If you change your mind, tell us within 30 days of delivery and we will arrange a return. The piece must be unused, undamaged and packed in its original packaging. Return shipping to our workshop in Bali is paid by you, and once the piece arrives and has been checked we refund the product price to your original payment method within 10 business days. The original shipping cost is not refunded.

Custom pieces made to your own size or design cannot be returned for change of mind.

Damaged, faulty or wrong item

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, email us within 7 days with your order number and photos of the piece and the packaging. We will repair, replace or refund it, including shipping, at no cost to you. This does not limit your rights under the Australian Consumer Law or the consumer laws of your country.

Cancelling an order

Most pieces are made to order. You can cancel for a full refund within 48 hours of ordering. After that, production has usually started, so please contact us and we will tell you what is possible.

How to start a return

Email sales@railroadfurniture.com with your order number. Items sent back without contacting us first cannot be accepted, because we need to tell you how to pack and ship them safely.